PRIVACY POLICY
Kelburne Tyres Ltd – Privacy Policy
Last updated: 20 February 2026
Kelburne Tyres Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
Who We Are (Data Controller)
Kelburne Tyres Ltd
4 Lacy Street
Paisley
PA1 1QH
Email: info@kelburnetyres.com
We are the Data Controller responsible for the personal information collected through this website.
What Information We Collect
We only collect personal data that you choose to provide when using our website’s contact form. This includes:
Data Collected | Required? | Purpose |
|---|---|---|
Name | Yes | To address you and respond to your enquiry |
Email address | Yes | To reply to your enquiry |
Message content | Yes | To understand and respond to your request |
Phone number | No | To contact you if you prefer phone communication |
We do not collect any other personal data through the website.
How We Use Your Information
We use the information you submit via the contact form to:
- Respond to your enquiry
- Provide customer service
- Follow up on ongoing work
- Maintain records where required by law
We do not use your information for marketing unless you explicitly request or consent to it.
Legal Basis for Processing
Under the UK GDPR, we process your personal data on the following lawful bases:
- Legitimate interests — to respond to enquiries and provide customer service
- Contractual necessity — where your enquiry relates to work we are carrying out or may carry out for you
- Legal obligation — where we must retain customer records for tax, accounting, or regulatory purposes
How Long We Keep Your Information
We keep your personal data only for as long as necessary for the purposes for which it was collected.
Enquiries (non‑customers)
If you contact us through the website but do not become a customer, we retain your enquiry for up to 12 months, unless needed for ongoing communication or legal reasons. After this period, your data is securely deleted.
Customers
If your enquiry leads to work being carried out by Kelburne Tyres Ltd, we will retain the personal data necessary for invoicing, service records, and financial documentation for up to 6 years, in line with HMRC and other legal requirements.
After this period, your data is securely deleted unless we are required to keep it for longer due to legal obligations or disputes.
Sharing Your Information
We do not sell, trade, or share your personal data with third parties.
The only exception is essential service providers who support our website (e.g., email hosting or Formly, our webform provider). These providers only process data on our behalf and are not permitted to use it for their own purposes.
Cookies and Third‑Party Services
Our website uses:
- Essential cookies — required for the site to function
- Functional cookies — to improve user experience
- Embedded third‑party services — specifically Formly and Google reCAPTCHA, both of which power our contact form and prevent spam.
These services may collect limited technical information (e.g., browser type, device type) necessary for functionality. No marketing or analytics cookies are used unless stated otherwise.
Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at info@kelburnetyres.com.
How We Protect Your Data
We take appropriate technical and organisational measures to keep your information secure, including:
- Secure email systems
- Restricted access to enquiry and customer data
- Regular data deletion in line with our retention policy
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.